The non-ministerial government department, which has been responsible for the registration of land and property ownership in England and Wales since 1862, will leverage Microsoft Dynamics 365 software in the aim to improve engagement with citizens, financial institutions, lawyers and developers.
The new CRM platform, delivered by Tisski, will provide users with a single connected view of account data and improved self-service functionality, via the HM Land Registry web portal.
Case management features, which will streamline back office processes, will be incorporated in order to improve collation and interrogation of key data, as well as enabling bolstered operational governance in-line with regulatory standards.
In addition, Tisski will be on hand to provide data migration and remote employee training support.
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“We have a clear five year strategy that enables us to improve our service as we aim to become the world’s leading land registry for speed, simplicity and an open approach to data,” said Katie Gordon-Smith, head of customer division at HM Land Registry.
“Our digital transformation journey is crucial, as the service underpins trillions of pounds of property ownership in England and Wales.
“Tisski provided good evidence of their knowledge, technical experience and sector expertise in supporting large government and non-government bodies.
“The system they create will enable us to become a more digital and data-driven registration business, and ensure we can continuously improve service levels, productivity and tax payer value for money.”
Anna Assassa, CEO of Tisski, commented: “We’re proud to be working with Her Majesty’s Land Registry to improve this vital national service, helping them to achieve their goal of becoming world leaders in their field and delivering tax payer value for money.
“Our agile approach and delivery model with remote capabilities means that, despite Coronavirus restrictions, we are still able to deliver digital transformation projects to the highest of standards, within the specific timeframe and on budget.”