Over the past couple of decades, technological innovations have radically altered the way large enterprises operate and deliver products to consumers in every sector.
The ubiquity of the internet has shifted retailers from bricks and mortar to online clicks. Back-office processes have been redesigned beyond recognition through automation. And thanks to advances in data analytics, enterprises understand their customers in ways they could never have dreamt of.
However, despite these technological innovations, the humble phone call continues to play a vital role in all businesses. Yet, large enterprises have typically been far slower in updating their phone practices for the 21st century than they have with everything else.
Perhaps this is because choosing the right phone system is more complicated than ever before. It’s impossible to ignore that the way in which employees communicate has fundamentally changed.
Large enterprises have more communications tools to contend with such as email, instant messaging apps, mobile and social media. Old models and ways of thinking have become obsolete. Businesses need communication tools that can be compatible with each other. Traditional phone system providers fail to take this into account.
Cloud telephone systems
Business telephone system providers were once notable hotbeds of innovation spearheading features such as voicemail and call forwarding.
Today the rate of invention in personal communications has vastly outpaced its enterprise counterpart, shining a light on the shortcomings of the outdated legacy hardware still permeating offices.
What if phones could work alongside all these other tools? What if you could have a single number for reaching employees, wherever they’re working and whatever device they’re using? What if you could get a phone system that works in the cloud?
Traditional phone systems are also difficult to manage and support. They can also be expensive to deploy and maintain. That’s a problem for your tech people, who often find themselves in the office in the evenings and at weekends.
With NFON’s cloud telephone system, Cloudya, businesses can do all this. With it, businesses can provide a single phone number and inbox to every employee. Calls can be transferred through to them, whether they’re in the office, at home, or out and about on their mobile devices.
They can also stop having to fork out on additional desk phones, and scale to their business requirements more flexibly.
Making management easier
Cloud phone systems reduce frustration for technical staff by reducing the physical infrastructure they have to manage. And they offer simple tools for adding and managing users, which makes the whole experience faster and easier.
Cloud phone systems don’t just improve the lives of technical employees; they help all employees work better. According to research by Gartner, business efficiency increases overall when communication processes, both for employees and customers, are seamlessly integrated with their day to day business operations.
Cloudya’s platform, in particular, has a strong focus on helping employees with their core tasks, with an intuitive UI and simple communication features; presence awareness showing colleagues’ availability; and tools for prioritising important calls and sending less important calls to voicemail.
Many large enterprises will fall for a sleek look or a good price without addressing the most important needs of a phone system. Without a cloud telephone system that gives employees access to enterprise-class communications features via their mobile device or PC, businesses are committing themselves to the dark ages.
So, why not take advantage of a 30 day free trial with Cloudya by clicking here today?