Cloud & Edge Computing

How Shaw Trust has used digital infrastructure to support job seekers over lockdown

Releases & Updates

2019 most successful year for voice cloud provider Natterbox

Retail

Marks and Spencer opts for AI at call centre

AI & Machine Learning

How the contact centre became ground zero for AI in the enterprise

The contact centre is finally being recognised as a locus of invaluable insight and actionable intelligence, and the front lines of competition across global industry.

Data Storage & Data Lakes

Are you in the dark about the risk from call centre legacy data?

Data Analytics & Data Science

Endsleigh Insurance saves £1.3 million by analysing call centre traffic