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Articles on developments in chatbot technology and the artificial intelligence used to simulate human conversation or automated interactions through text or voice.

Generative AI

Chatbots in the future of customer service

Chatbots and generative AI are set to take centre stage in the future of customer service, but challenges remain to be addressed

Automation & Robotics

The history of the chatbot: Where it was and where it’s going

The history of chatbot software goes back decades, and now its application is making its mark on the enterprise

Generative AI

Transforming chatbot technology with GPT models

Tim Shepheard-Walwyn, technical director and associate partner at Sprint Reply, spoke to Information Age about how businesses can drive value from chatbot technology powered by GPT models

Generative AI

Alibaba joins generative AI race, as calls to stop development continue

While Chinese tech corporation Alibaba has launched its new chatbot Tongyi Qianwen, developers and the public are calling for a temporary cool-off on AI R&D

Generative AI

Google begins rollout of Bard chatbot

A waitlist has been established for users over 18 for the new Bard chatbot from Google, as the search company looks to compete with OpenAI's ChatGPT

Generative AI

Pending GPT-4 upgrade claimed to turn text into video

Ahead of the release of GPT-4 — an upgrade on the algorithm powering ChatGPT — a Microsoft executive claims that the new software will be able to turn text into video

Cybersecurity

Financial scam utilising fake ChatGPT discovered by researchers

Research from cybersecurity vendor Bitdefender has revealed that threat actors are using a fake version of ChatGPT to lure users into an investment scam

AI & Machine Learning

AI chatbots to be subject to UK Online Safety Bill

A DCMS minister has revealed that AI chatbots will need to adhere to the UK Online Safety Bill, which is being drafted in parliament

AI & Machine Learning

The role of ChatGPT in the future of customer service

Given the emergence of ChatGPT and other chatbots, we consider how the role of such AI-powered technology in customer service could manifest itself in the coming years

AI & Machine Learning

ChatGPT vs GDPR – what AI chatbots mean for data privacy

While OpenAI's ChatGPT is taking the large language model space by storm, there is much to consider when it comes to data privacy.

AI & Machine Learning

Bard AI chatbot’s wrong answer leads to drop in Alphabet shares

An error made by the new Bard AI chatbot from Google, included in promotional material, has led to an eight per cent fall in Alphabet shares

AI & Machine Learning

ChatGPT AI software integrated into Bing to compete with Google

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Tips for making sure your AI-powered FP&A efforts are successful

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Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace