Customer Experience

Automation & Robotics

The history of the chatbot: Where it was and where it’s going

The history of chatbot software goes back decades, and now its application is making its mark on the enterprise

Cloud & Edge Computing

Strengthening customer trust by using search-powered solutions in the cloud

Here's how utilising search-powered solutions in the cloud has led to strengthened trust from customers

Data Analytics & Data Science

Customer experience and trust rely on building IT systems that scale

Maintaining strong customer experience and trust in IT systems calls for scaling capabilities that can maximise the value of insights

Data Analytics & Data Science

Driving value from Digital Commerce capabilities

Automation & Robotics

How the water industry can plug customer experience leaks

Data Analytics & Data Science

Improving customer experience with embedded analytics

AI & Machine Learning

Unlocking the potential of AI to increase customer retention

AI & Machine Learning

How smart data capture is innovating the air travel experience


Unlocking a consistent path to purchase in the wake of SCA

Business & Strategy

The value of DevEx: how starting with developers can boost customer experience

Emerging Technology & Innovation

Retail in the metaverse: considerations for brands

AI & Machine Learning

Brands will invest more than ever in contact centres in 2022