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Customer Experience

Automation & Robotics

UiPath’s customer experience officer adventures into RPA

Automation & Robotics

Fidor partners with Finn AI to launch an AI-powered chatbot for banks

Automation & Robotics

How UK consumers feel about chatbots in customer service

Data Analytics & Data Science

Experian study: why organisations think they have bad data

AI & Machine Learning

Will technology ever replace human to human conversations?

Software and Applications

Chatbots are key in improving customer engagement, retention and experience

People Moves

Maintel appoints Czarina Sheikh Mathew as Customer Experience Director

Digital Transformation

Digital transformation projects: Disrupting customer experience

Releases & Updates

Customer experience experts say emotion drives behaviour as they herald the beginning of the Experience Age

AI & Machine Learning

Artificial Intelligence: using automation to build customer intimacy

Business Skills

Harnessing customer data to drive commercial success: It’s a challenge

AI & Machine Learning

AI marketing can drive customer loyalty to brands, finds survey

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