Business & Strategy

Disconnect between IT and business is bad news for customer experience

AI & Machine Learning

Artificial intelligence in marketing: when tech converges with the traditional

Research

Customer experience technology spending to exceed $600bn by 2022

AI & Machine Learning

AI projects to double within the next year ⁠— Gartner

M&A

Calabrio’s acquisition of Teleopti — a new standard for CX intelligence?

Automation

How UK consumers feel about chatbots in customer service