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Generative AI

Biggest AI myths in customer experience

It is estimated that by 2026 over 80 per cent of organisations will use generative AI APIs, but there are a lot of myths about its potential, says CTO Robert Mansfield

Business & Strategy

Disconnect between IT and business is bad news for customer experience

AI & Machine Learning

Artificial intelligence in marketing: when tech converges with the traditional

Research

Customer experience technology spending to exceed $600bn by 2022

AI & Machine Learning

AI projects to double within the next year ⁠— Gartner

M&A

Calabrio’s acquisition of Teleopti — a new standard for CX intelligence?

Automation & Robotics

How UK consumers feel about chatbots in customer service

Automation & Robotics

Four things you need to know before integrating automation in customer support

AI & Machine Learning

Artificial Intelligence: using automation to build customer intimacy

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Partner Content

Is your business ready for the IDP revolution?

Make your organisation more efficient with Intelligent Document Processing (IDP). David Malan, sales director of DocuWare, explains more

Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace