Financial Services

Is banking transformation leaving consumers behind?

Media & Marketing

Has the death of voice calling been exaggerated?

Media & Marketing

Rewriting the rules: active commerce

Communications & Networking

CPaaS: the cornerstone to better enterprise communications

AI & Machine Learning

The 3 types of analytics set to transform customer experience

Prescriptive analytics, when coupled with traditional descriptive and predictive analytics, will change the shape of the customer experience.

IoT and M2M

‘Record retail declines fuel demand for extreme tech to wow shoppers’

IoT and M2M

6 critical questions to consider for your IoT CX strategy

Business Continuity

The evolution into a cashier-less future: the mobile retail app

Retail apps must not only be agile enough to keep up with fluctuating customer demands, but also reflect the ease of online-commerce in-store

AI & Machine Learning

Could bank cashiers soon be replaced by chatbots?


Click and collect: getting in store fulfilment right

Media & Marketing

Bringing meaning to personalisation in the context of B2B selling

Media & Marketing

How can traditional retailers use technology to take advantage of Amazon?