The leading customer onboarding and resource management platform on Salesforce

Precursive and Taskfeed have merged to become the leading customer onboarding and resource management platform on Salesforce.

The unified company will be called Precursive* and its mission is to help accelerate customer success, according to the announcement.

“In the subscription economy companies are having to change the way they work and better collaborate with customers. Our platform provides a seamless experience to help them scale their onboarding and professional services capability,” said Jonathan Corrie, CEO, Precursive.

With Precursive companies can identify the right people for work and provide playbooks for smoother onboarding experiences. Organisations of differing sizes and sectors can also use customer onboarding and resource management platform to help scale and grow their business including Arqiva, GoCardless, Patsnap, Salesforce and WPP.

“We know that we are driving a huge amount of value for our shared customers and we are very excited about taking this forward to everyone,” commented Andy Mahood, CTO, Precursive, and founder of Taskfeed.

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Value to the customer

Explaining the value this will bring to the customers, Richard Vella — global head of programme management office (PMO) at SES (a customer of both Precursive and Taskfeed) — said they “will now have a single integrated product that includes project accounting, resource allocation and task management. Both Precursive and Taskfeed have very similar cultures and know how to make the customer feel central and inclusive in developing innovative solutions to enable companies like SES scale up to the challenges we have as we grow. This speaks more of the excellent team in both companies that love what they do and always deliver with passion.”

*The new Precursive will have with 26 staff across the UK, US and EU and are looking to double in size, across both revenue and staff, in 2020.

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Nick Ismail

Nick Ismail is the editor for Information Age. He has a particular interest in smart technologies, AI and cyber security.

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