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IBM Watson improves ability to understand the language of business

IBM have announced a 'major step forward' in how its AI — IBM Watson — understands human language and the language of business IBM Watson improves ability to understand the language of business image

IBM has announced several new IBM Watson technologies designed to help organisations identify, understand and analyse some of the most challenging aspects of the English language with greater clarity, for greater insights in business.

Exclusively commenting on the news, Daniel G. Hernandez — vice president, IBM Data and AI, said: “Businesses around the globe have vast stores of human language data, including everything from chatbot conversations and voice transcriptions to industry-specific business contracts. Being able to understand and analyse this data more completely will help unearth new insights. With things like advanced sentiment analysis and clustering, we are bringing the power of language to AI.”

NLP commercialisation

The new technologies represent the first commercialisation of key natural language processing (NLP) capabilities to come from IBM Research’s Project Debater, the only AI system capable of debating humans on complex topics.

For example, a new advanced sentiment analysis feature has been developed to identify and analyse idioms and colloquialisms for the first time. Phrases, like ‘hardly helpful,’ or ‘hot under the collar,’ have been challenging for AI systems because they are difficult for algorithms to spot. With advanced sentiment analysis, businesses can begin analysing such language data with Watson APIs for a more holistic understanding of their operation.

IBM is also bringing technology from IBM Research for understanding business documents, such as PDF’s and contracts, to also add to their AI models.

“Language is a tool for expressing thought and opinion, as much as it is a tool for information,” said Rob Thomas, general manager, IBM Data and AI. “This is why we believe that advancing our ability to capture, analyse, and understand more from language with NLP will help transform how businesses utilise their intellectual capital that is codified in data.”

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IBM Watson and Project Debator

IBM has announced that it will integrate Project Debater technologies into IBM Watson throughout the year, with a focus advancing clients’ ability to exploit natural language:

A. Analysis — Advanced Sentiment Analysis

IBM has enhanced sentiment analysis to be able to better identify and understand complicated word schemes like idioms (phrases and expressions) and so called, sentiment shifters, which are combinations of words that, together, take on new meaning, such as, “hardly helpful”. This technology will be integrated into Watson Natural Language Understanding this month.

B. Briefs — Summarisation

This technology pulls textual data from a variety of sources to provide users with a summary of what is being said and written about a particular topic. An early version of Summarisation was leveraged at The GRAMMYS this year to analyse over 18 million articles, blogs and bios to produce bite-sized insights on hundreds of GRAMMY artists and celebrities. The data was then infused into the red carpet live stream, on-demand videos and photos across www.grammy.com to give fans deeper context about the leading topics of the night. It will be added to IBM Watson Natural Language Understanding later in the year.

C. Clustering — Advanced Topic Clustering

Building on insights gained from Project Debater, new topic clustering techniques will enable users to “cluster” incoming data to create meaningful “topics” of related information, which can then be analysed. The technique, which will be integrated into Watson Discovery later this year, will also allow subject matter experts to customise and fine-tune the topics to reflect the language of specific businesses or industries, like insurance, healthcare and manufacturing.

D. Documents — Customisable Classification of Elements in Business Documents

This technology, which will also be added to Watson Discovery later this year, enables clients to create AI models to more easily classify clauses that occur in such business documents as procurement contracts. Based on Project Debater’s deep learning-based classification technology, the new capabilities can learn from as few as several hundred samples to do new classifications quickly and easily.

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