Only 22% of IT staff fully understand capabilities of AI tools

AI is being explored across multiple sectors, but IT staff surveyed by SolarWinds are found to be struggling to use tools to full capability

According to research from observability and IT management platform SolarWinds, the majority of tech professionals (62%) are not currently using AI day to day, despite 55% believing that AI tools will make their jobs easier.

Usage has been found to be limited to basic functions among those already taking advantage of AI tools — 28% cited information gathering and research as a key use case, while 18% use the technology to help explain complex topics to non-technical colleagues.

Meanwhile, a further 14% use AI tools to create internal documents, but this figure falls to under one in 10 (9 per cent) when creating information resources for external use.

With artificial intelligence remaining susceptible to risks including hallucinations and bias, deploying systems externally for customer use is still likely to prove detrimental without a human in the loop.

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When it comes to more technical capabilities, 16% of IT pros using such tools do so to write code, while six per cent use them to identify flaws and security vulnerabilities in code.

Going forward, most respondents (90%) believe that colleagues at their workplace would embrace such tools.

“AI has the potential to transform the lives of IT professionals — and many are aware of this. So it might come as a surprise that the majority aren’t using any AI tools to assist with their job,” said Sascha Giese, global tech evangelist for observability at SolarWinds.

“Clearly, there is still a general sense of mystery surrounding AI tools, even from those in more technical roles. Therefore, if businesses want to reap the efficiency rewards AI has to offer and channel savings into innovation, they must invest in education and training.

“Only with a clear understanding of the inner workings of AI tools, specific use cases, and best practices will IT teams confidently adopt AI tools in their day-to-day role.

“Going forward, transparency over AI concerns and a collaborative, open discussion between the C-suite and IT teams is the only way to speed up the adoption of these transformative tools.”

267 respondents from SolarWinds’ global THWACK community were surveyed for the company’s IT Community Pulse survey.


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Aaron Hurst

Aaron Hurst is Information Age's senior reporter, providing news and features around the hottest trends across the tech industry.