The new offerings aim to ease the process of public data access, and allow organisations to respond to urgent needs amidst the current pandemic.
Additionally, IT teams can use the tools to leverage pre-built application programming interfaces (APIs) and developer resources, in order to save time.
“The COVID-19 pandemic has dramatically altered the way that companies across every industry operate, and they’re increasingly reliant on IT and digital capabilities to ensure continuity,” said Liam Doyle, senior vice-president, product management at Salesforce.
“As we enter a new phase of the crisis, organisations are planning for how they can bring their staff back to the office safely, and are under increased pressure to develop new services to support these efforts.
“Having reliable sources of data and the ability to quickly develop new digital solutions is therefore imperative, and our new solutions are designed to address these needs.”
COVID-19 Data Platform
The COVID-19 Data Platform is an open data service for developers and the Salesforce ecosystem.
The tool powers the Tableau COVID-19 Data Hub, and the Work.com Command Centre, and takes in data from various public sources, including The New York Times and the European Centre for Disease Prevention and Control (ECDC).
This data is available as an open API on Mulesoft’s integration marketplace, Anypoint Exchange, meaning that developers can integrate it into existing applications.
How can organisations take advantage of the API economy?
Crisis Response Developer Portal
Also aiming to assist developers with COVID-19 response is the Crisis Response Developer Portal, which offers APIs on the COVID-19 Data Platform, in addition to healthcare integration assets, healthcare project delivery templates, and other resources.
Contributions from other successful partner and customer projects will also be made available on the portal, in order to encourage collaboration on meeting the needs of patients.
Other crisis response efforts
These new offerings from the Salesforce family comes following the recent launch of a £5000 grant for struggling small businesses, contributed between Salesforce and Enterprise Nation, for the purpose of aiding business continuity during the pandemic.
Also, earlier this month, Mayor of New York City Bill de Blasio announced that the city would be partnering with Salesforce to deliver its contract tracing app.