Data Analytics & Data Science

Many companies are still unaware of how to deliver customer experience well, and work to make sure they meet the customer expectations.

Digital Transformation

84% of financial services organisations believe that the financial services IT department should be more focused on customer experience.

AI & Machine Learning

The future of service will change as machine learning capabilities increase in the future.

Media & Marketing

What technological changes have people experienced over the programme's seven seasons, and how has the viewing experience evolved?

Media & Marketing

What are the issues with legacy systems in today’s new world of customer support, and the solutions businesses can put in place?

Media & Marketing