The new dynamics of managed services

  • A wider scope
    The managed service remit is evolving to encompass all the key technologies that determine the user experience. By Kenny MacIver
  • The new modus operandi
    How can organisations take advantage of the new models of service delivery that are emerging from the managed service providers? By Kenny MacIver
  • Case study: Barclays' bid for uniformity
    UK bank Barclays brings consistency to its branch network by using a single source for its desktop and managed services. By Rob Buckley
  • Case study: South Lanarkshire's attack on complexity
    South Lanarkshire Council has outsourced its desktop management since the late 1990s. What lessons has it learned? By Rob Buckley
  • The cost equation
    What approaches enable organisations to cut the cost of their desktop management while delivering business-efficient services? By David Longworth
  • Service optimisation
    How do organisations get the most out of their managed services agreement? By Stephen Pritchard

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Ben Rossi

Ben was Vitesse Media's editorial director, leading content creation and editorial strategy across all Vitesse products, including its market-leading B2B and consumer magazines, websites, research and...

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