New CIO Grover joins Twilio after previously serving as senior vice-president of software development at SAP Concur. Here, she led a global team of mobile and platform engineers that focused on developing TripIt and the Concur mobile app.
Grover, who brings over 20 years’ technical experience, will be responsible for upleveling Twilio’s technology systems and processes, as well as empowering the organisation to improve engagement with enterprise customers.
“As someone who is a big believer of working in service to others, I could not be more thrilled to be joining Twilio at a time when Covid-19 has given us such an enormous opportunity to make a difference as a company,” said Grover.
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“I’m looking forward to working with Twilio’s customers, as they continue to grow and adapt with us during these challenging times, and optimising Twilio’s internal processes to better position the company to take on the enterprise market at large.”
Chee Chew, chief product officer at Twilio, commented: “Twilio’s core philosophy is to embrace and empower developers. We want our CIO to be a true builder.
“Michelle’s an engineer at heart and in practice. She has an acute understanding of the systems we need to serve the enterprise and accelerate innovation at scale.
“I look forward to seeing the impact Michelle will have on the company’s next phase of growth and expansion.”
In addition to being the new Twilio CIO, Grover currently sits on the Advisory Board at Techtonica, a non-profit organisation dedicated to increasing female and non-binary participation in the tech sector.