UK Millennials are less worried about companies having access to their data than their counterparts in Europe, a global study has revealed.
The report by SDL shows higher sensitivity among European Millennials (aged 18 – 26) compared to those in the US, but less so in the UK.
Over half (52%) of respondents in the US said they have no issue with brands using their information to benefit customer experience. This is compared to 37% in the UK, 28% in Germany, 23% in Norway and only 13% in the Netherlands.
When it comes to highly personal identity data that is acceptable for brands to track, the differences between US and European Millennials is sharp. Based on a net score, for US Millennials there are a high number who say it is acceptable to track face scan (78), profile information (93), location (93) and email address (104).
This compares to UK Millennials, for example, who do not find data sharing as acceptable: face scan (54), profile information (55), location (58) and email address (68).
Millennial customers are most likely to consider a brand’s offer if they’ve done business with them in the past. The majority of Millennials feel this way, at 89% in the US, 81% in the UK, 71% in Germany and 78% in the Netherlands.
This is more likely to lead to sharing of more personal data. 60% of US Millennials will provide more personal data to a company they trust. The UK is not far behind at 44% and German Millennials agreed to this at 41%. The most sensitive region to this was the Netherlands at 26%.
Though more sensitive about how much data they divulge, the research study does suggest that using social media to speak to the European Millennial generation is key.
They are almost as willing to connect with brands through social media as their US counterparts if it means they can reap rewards like free perks and discounts. In the US 62% will connect to get discounts compared with 51% in the UK, 50% in Germany, and 42% in the Netherlands.
Relevancy of marketing content is essential to Millennials. 46% of Millennials in the US and 35% of UK respondents are willing to provide more data to businesses if it means they wouldn’t have to waste their time with offers that aren’t relevant.
“There can be a tendency to see all Millennials as the same. This is mistaken as our study reveals both strong differences and similarities between Millennials of different nationalities,” said Paige O’Neill, CMO at SDL.
“Data privacy matters more to Millennials in Europe than those in the US and this should influence how brands collect personal information to improve experience. Big data, without sifting through to obtain the small portion relevant for customers, has no value when it comes to the customer experience.
“For success, marketers need to spend time focusing on what matters to the consumers in the region they are selling in, and alter their strategies to align.”
The study surveyed 1,860 Millennials (aged 18 – 36) that were college educated and employed full-time across six regions including: the US, the UK, Germany, the Netherlands, Norway and Australia. It was conducted between January and April 2014.