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Customer Experience

AI & Machine Learning

AI projects to double within the next year ⁠— Gartner

Digital Transformation

Legacy IT preventing CIOs improve customer experience, finds study

M&A

Calabrio’s acquisition of Teleopti — a new standard for CX intelligence?

IT management

The customer is central to breaking down silos

Case Studies

McKesson and Okta: developing a roadmap focused on customer experience

With Okta as a partner, McKesson have developed a roadmap focused on customer experience that enables technology and security best practice.

Digital Transformation

Getting customer digital experience right in today’s B2B market

Technology

Trust at Oktane19: the new frontier in technology

At Oktane19 in San Francisco, Information Age explores the importance of trust and identity in supporting continued technological innovation.

Data Analytics & Data Science

Nationwide deploys SAS analytics to improve customer experience

Data Analytics & Data Science

How to deliver the personalised experiences that today’s customers demand

Automation & Robotics

UiPath’s customer experience officer adventures into RPA

Automation & Robotics

Fidor partners with Finn AI to launch an AI-powered chatbot for banks

Automation & Robotics

How UK consumers feel about chatbots in customer service

Recommended Content

Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

Michael Perica, CFO at Rimini Street discusses the impact of a more colaborative relationship between CFOs and CIOs

Partner Content

Is your business ready for the IDP revolution?

Make your organisation more efficient with Intelligent Document Processing (IDP). David Malan, sales director of DocuWare, explains more

Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace