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Customer Experience

Data Analytics & Data Science

Experian study: why organisations think they have bad data

AI & Machine Learning

Will technology ever replace human to human conversations?

Software and Applications

Chatbots are key in improving customer engagement, retention and experience

People Moves

Maintel appoints Czarina Sheikh Mathew as Customer Experience Director

Digital Transformation

Digital transformation projects: Disrupting customer experience

Releases & Updates

Customer experience experts say emotion drives behaviour as they herald the beginning of the Experience Age

AI & Machine Learning

Artificial Intelligence: using automation to build customer intimacy

Business Skills

Harnessing customer data to drive commercial success: It’s a challenge

AI & Machine Learning

AI marketing can drive customer loyalty to brands, finds survey

AI & Machine Learning

The Time is Now: Is AI-driven CX Having Its iPhone Moment?

People Moves

Dimension Data appoints Group Executive for CX and digital workplace

Research

Boards look to IT and the CIO to improve customer experience

Recommended Content

Business & Strategy

How the financial services C-suite are going beyond ‘keeping the lights on’ in 2025

Michael Perica, CFO at Rimini Street discusses the impact of a more colaborative relationship between CFOs and CIOs

Partner Content

Is your business ready for the IDP revolution?

Make your organisation more efficient with Intelligent Document Processing (IDP). David Malan, sales director of DocuWare, explains more

Partner Content

Tips for making sure your AI-powered FP&A efforts are successful

AI has the potential to make business finance modelling projects more efficient and impactful, but only with the right approach

Partner Content

Would you let an AI robot handle 90% of your meetings?

Zoom's founder believes AI clones could attend meetings on our behalf. Aoibhinn McBride of Jobbio explores AI in the workplace