In July 2006, a records warehouse run by business continuity provider
According to Doug Miles,
“Records management is seen as something you have to do, but that doesn’t create value,” he explains.
Likewise, enterprise content management is often seen as a burden and, as such, slips between divisional responsibilities. According to AIIM research, for example, nobody is in charge of archiving emails at 36% of organisations.
“Sometimes, you hear of an old-fashioned businessman who prints off his emails and puts them in a filing cabinet,” says Miles. “Most people would laugh at this, but he would be one of the few people keeping a secure record of emails.”
Miles advocates a central content management repository – with a clear allocation of the responsibility to manage it – and the IT leaders present at the Effective IT 2008
He cautions that, while the power and ease-of-use of enterprise search tools are gaining in popularity, they are not a satisfactory replacement for organised content management, as they do not provide any help managing the lifecycle of the document.
The business case for doing this may not become obvious until it is too late, such as when a document needed for a legal case has disappeared – up in smoke