Business & Strategy

The ingredients of successful technology and IT leadership continue to evolve, but the need for strong business strategy, vision and IT management – with a savvy approach to risk, compliance and outsourcing – remain as relevant as ever.

Future workers to work three-and-a-half day weeks, says JP Morgan chief

As the role of AI increases across business, JP Morgan chief executive Jamie Dimon says the workers of the future will work less hours as a result

Business & Strategy

Five key steps towards a connected enterprise

Here is your comprehensive five-step guide towards establishing and maintaining a truly connected enterprise

Business & Strategy

CCI Kenya: why more companies are turning towards the BPO sector in East Africa

CCI Kenya discusses why BPO (business process outsourcing) is a proven strategy to cost-effective international expansion

Business & Strategy

Five key signs of a bad MSP relationship – and what to do about them

Sometimes, the relationship with your managed service provider (MSP) may not work out long-term. Here are five signs of an underperforming partnership, and how to overcome them

Business & Strategy

Tech leaders expect revenue rise, despite economic uncertainty

Gartner research has revealed that over seven in 10 (72 per cent) high tech leaders have plans to grow revenue in 2023, overcoming economic challenges

Business & Strategy

Tech purchasing decisions – how many involved?

AI & Machine Learning

The role of ChatGPT in the future of customer service

Given the emergence of ChatGPT and other chatbots, we consider how the role of such AI-powered technology in customer service could manifest itself in the coming years

Business & Strategy

The most in-demand UK tech leadership roles revealed

According to ECI Partners’ Growth Characteristics study, the chief information security officer (CISO) is the most in-demand hire for SME leadership roles in the UK

AI & Machine Learning

The role of ChatGPT in the future of customer service

Given the emergence of ChatGPT and other chatbots, we consider how the role of such AI-powered technology in customer service could manifest itself in the coming years

Business & Strategy

The most in-demand UK tech leadership roles revealed

According to ECI Partners’ Growth Characteristics study, the chief information security officer (CISO) is the most in-demand hire for SME leadership roles in the UK

Business & Strategy

Keys to successful M&A technology integration

Any merger or acquisition completion will call for the combination of tech from the different networks involved. In this article, we explore the keys to a successful M&A technology integration.

Business & Strategy