TSB joins Bank of America and BNP Paribas as another financial services provider to partner with IBM, and its venture into hybrid cloud tech will aim to maintain security and compliance as well as delivering services to its customers at speed.
IBM will put together and manage TSB’s private cloud environment, which will allow TSB to offer AI-assisted cloud-native services to its customers.
The hybrid cloud infrastructure that IBM will provide will also help to simplify the process of migrating services and data across clouds.
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The new partnership follows TSB’s announced pledge to invest £120 million to bolster its digital products as part of the retail and commercial bank’s 2022 strategic plan.
Also planned as part of TSB’s development is a new IT centre of excellence in Edinburgh, which is expected to open in April 2020 and create around 100 new jobs.
“Our partnership with IBM marks the next exciting phase in our tech transformation,” said the COO of TSB, Suresh Viswanathan. “At a time when both the pace of change and the customer demand for new services is increasing, our partnership ensures our digital offering remains competitive and allows us to act faster to meet the needs of TSB customers.”
IBM Services currently have a wide catalogue of AI and cloud-based solutions, including its recently introduced financial services-ready public cloud, IBM Multicloud Manager, IBM Cloud Paks and Cloud Migration Services.
“As the financial services industry continues its rapid digital transformation, banks need a reliable, resilient and secure technology environment to meet the needs of customers and address complex security and regulatory requirements,” said IBM global technology services GM UK&I, Tosca Colangeli. “An open hybrid IT cloud platform, built and managed with IBM’s deep industry expertise, is the best foundation for financial services providers to respond to these challenges and prepares them to securely integrate with IBM financial services-ready public cloud capabilities in the future.”