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Customer Experience

Data Analytics & Data Science

How the customer experience just got personal

EMEA

IT spend in western Europe to reach $450BN – IDC

Digital Transformation

‘Most large global banks plan to heavily invest in open banking’

Digital Transformation

APIs: Please use responsibly

AI & Machine Learning

Should businesses embrace tech at the expense of people?

AI & Machine Learning

5 technologies improving the customer experience journey

AI & Machine Learning

Enabling machine learning to help combat fraud

Media & Marketing

The dark side of Uber’s amazing customer experience

Data Analytics & Data Science

UK banks ditch the ‘human touch’ in race for relevance

Cybersecurity

It’s not my face – it’s 83 data points

Data Analytics & Data Science

How businesses can benefit from prioritising customer experience

Many companies are still unaware of how to deliver customer experience well, and work to make sure they meet the customer expectations.

Digital Transformation

Financial services businesses ‘struggling to differentiate on customer experience’

84% of financial services organisations believe that the financial services IT department should be more focused on customer experience.

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Business & Strategy

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Would you let an AI robot handle 90% of your meetings?

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