Unique approach of managing your tech from the business perspective

The average enterprise suffers 2.3 outages per year, each lasting 1 hour and requiring an additional 2 hours to restore services to 90% of normal operation. Each outage costs the business between $90,000 per hour in the media sector to about $6.48 million per hour for large online brokerages. In 74% of these cases, IT was unaware of these issues until users called the helpdesk.

These compelling numbers highlight that there is indeed room for improvement in the way organizations manage their technology environments. And it must be done soon. The costs of an outage have grown considerably from similar studies performed in 2009 and 2010 as businesses are becoming increasingly reliant on technology to support business growth.

The three key goals organizations must focus on to improve service reliability and incident response, and thus avoid significant financial looses, are: 1) prioritizing and alignment of efforts based on their impact to the business, 2) achieving early and meaningful notification of service degradation and 3) Quick identification of root-cause to move toward implementing the fix earlier in the incident cycle.

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