New report slates Apple and Google for allowing unsafe free VPN apps posing privacy risk

According to a new report  from VPN review site Top10VPN.com, Apple and Google are risking the privacy of hundreds of millions of users of their app stores by ignoring mounting evidence that the free VPN (virtual private network) category of apps needs a complete overhaul.

The report author Simon Migliano, Head of Research at ​Top10VPN.com said, “Apple and Google ignored my request so I have published my findings in a comprehensive new report. Since the publication, Apple have now agreed to look at the report but have yet to take any action.”

The report found that:

  • 75% of VPN apps flagged as potentially unsafe in a previous study were still at risk 6 months later,
  • and that they are surging in popularity. The risky apps from the Risk Index alone have doubled their total downloads in the last 6 months to 518 million installs.

Information Age spoke to Simon Migliano.

Information Age: why does this matter?

Simon Migliano: “Free VPN usage is surging around the world in response to increasing internet censorship in countries with authoritarian governments and the erosion of privacy everywhere due the lucrative data economy, combined with encroaching state surveillance.

“A huge number of people are affected by these privacy and security issues. The total downloads of the free VPN Android apps I flagged as potentially unsafe have doubled in just six months to over half a billion installs.

Given China’s strict VPN ban and general hostility to internet freedom and privacy, the question is then why they permit these VPN services to continue operating?

“This is also made much more serious due to the sensitive nature of the affected apps. A VPN user’s entire internet activity is exposed to the service operator so there absolutely needs to be proper protective measures in place to mitigate that risk.

Information Age: What are the implications?

Simon Migliano: The implications of my findings are wide-ranging.

It’s become clear that there are many companies operating VPN services who are not fit to do so. They lack the professionalism required to deliver such a service in a safe and secure manner, more focused on ways to monetise their users’ data by stuffing their apps with ad tech than on privacy.

Indeed this report exposes the inherent incompatibility of the ad-supported free app model with VPN services.

A full quarter of the flagged Android apps don’t even work properly! The developers lack the skills and experience to create VPNs that don’t leak DNS and WebRTC data that expose users’ identities.

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There’s also the issue of China’s quiet infiltration of this market. It’s extremely unlikely that these highly visible apps with millions of users are operating without the Chinese government’s knowledge or tacit approval.

Given China’s strict VPN ban and general hostility to internet freedom and privacy, the question then is why they permit these VPN services to continue operating?

As more instances of Chinese foreign intelligence gathering targeting consumer communications come to light, it adds weight to the suspicion that the Chinese government sees these services as sources of valuable information on their rivals’ internet habits.

It’s also abundantly clear that Google and Apple are not providing appropriate oversight of this category in their app stores. It’s shocking that such obviously poor quality apps and services are permitted to remain available for download.

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Information Age: What can the companies concerned do about this?

Simon Migliano:  The free VPN operators need to look to the paid and freemium VPN market and adopt their practices in terms of detailed privacy policies and third-party audits. They need to be transparent about logging and data retention and what measures are in place to prevent data abuses.

They also need to be more transparent about where the companies are based and who runs them. There is a complete black hole at the moment when it comes to background information on just who runs these apps and why we should trust them.

Information Age: Is this an opportunity for other companies to grab market share?

Simon Migliano: This is really the only model that works. Ideally, more companies offering paid services would also offer a generous free version in the hope that a proportion of their free users upgrade. At the moment, there’s only two services like this that I would feel comfortable using myself.

Conversely, the free VPN providers could also offer a paid service to lessen their reliance on ad revenue.

There’s certainly a big opportunity for genuine players to double down on transparency in terms of who they are and how they make money.

Simon Migliano: they are letting everybody down

Information Age: Apple has made a big thing about its approach to privacy, it has become one of its USPs. Does this report suggest that the Apple halo is not so bright after-all.

Simon Migliano:  It’s baffling that Apple has handled this so poorly. They are only now just starting to look at this after nine months of me banging this drum with the support of the media around the world. They have stuck their head in the sand and hoped the problem would go away.

It’s clear that they know there’s an issue as they updated their developer guidelines in June to specifically ban VPNs from sharing data with third parties but they failed to follow through and ban offending apps.

There’s a real opportunity for them to show leadership here and set the benchmark for the growing VPN industry and become the defacto regulator. I really hope they come to understand and embrace this.

In the meantime, they are letting everybody down —  especially those vulnerable users who rely on free VPNs to access the internet and avoid persecution.

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Michael Baxter

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