Tag

Customer Engagement

Automation

How does knowledge management improve customer engagement?

Communications & Networking

Slack Connect launched to enable messaging across organisations

Communications & Networking

CallMiner works with customers to optimise engagement amidst COVID-19

Major Contracts

Accenture helps United Utilities deploy a workforce management solution

Releases & Updates

2019 most successful year for voice cloud provider Natterbox

Major Contracts

Tremor International acquires News Corp’s Unruly

IT management

The customer is central to breaking down silos

M&A

Aspect Software to be acquired by Vector Capital

Products

AI tool helps marketers get to know their customers

Retail

Is this the the end for anonymous shopping?

Business Skills

Top three ways customer engagement will change in the next three years

Data Analytics & Data Science

5 tips for creating a cohesive customer journey

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