Why telecommunications providers need to strike a balance between delivering on speed of the network and customer service
IT services teams are finding themselves at the heart of digital transformation initiatives
The role that IT service management will play in the future of the Internet of Things
As with the butterfly theory – when a tech titan such as Facebook tweaks its policies in one part of the digital world, it can cause a hurricane...
Ever-changing business environment drives rapid application development
The transition from selling products to providing services continues to gather pace, but how do organisations make the change?
Claranet report finds half of businesses under-prepared for effective cloud service integration
A survey undertaken by SunGard Consulting...
The impact of the changing student interaction with IT support at UK universities
Analyst firm says digital business will reshape the service provider landscape